Privacy notice

The Wilderness Centre, part of Nature Schools Limited

Introduction

This Privacy Notice explains what we do with your data, whether we are in the process of providing you with a quotation, answering your enquiry, confirming a booking or just keeping in regular communication with you about our services, or you are visiting our website.

It describes what data we collect, how we collect, use and process it, and how, in doing so, we comply with our legal obligations to you along with letting you know what your rights are under the law. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

This Privacy Notice applies to the personal data of our Website Users, Enquirers, Customers, Participants, Employees, Suppliers, and other people whom we may contact in an emergency. It also applies to the emergency contacts of our Staff. 

We may amend this Privacy Notice from time to time. Please visit this page to stay up to date, changes will be posted here.

How we use your information

The categories of information that we collect, hold and share include:

·        Personal information (such as name, date of birth, address, email, emergency contact details for you and next of kin)

·        Medical information

·        Dietary requirements

·        Bank details if we need to pay you

How we gather information:

·        by email

·        completion of a form

·        via a phone call

·        face to face

·        from a third party

·        certain data may be collected automatically through our website

Why we collect and use this information

We use your data:

·        to support you whilst taking part in activities and to tailor our services to your needs

·        to ensure your health & safety

·        for wider safeguarding reasons

·        to provide appropriate pastoral care

·        to assess the quality of our services and the effectiveness of our marketing activities

The lawful basis on which we use this information

We collect and use your information under Article 6 (1)(a) the General Data Protection Regulations 2016/679 you give us consent; for example, when you ask for a quotation, Article 6 (1)(b) because processing is necessary for the performance of a contract and special category data which relates to pre-existing health conditions under Article 9 (2)(h) for the provision of health treatment or management.

Storing data

We store your data securely. We put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal data. Enquiries and quotes will be kept for up to three years depending on the nature of the correspondence. In the event of any incident occurring whilst on site we hold adult data for six years from the date of the visit and children’s data until the youngest in the visiting group reaches the age of 21, after this the data will be deleted or securely destroyed. In the event of no incident whilst on site, data will be deleted or securely destroyed with one month of departure.

Who we share your information with

We routinely share information with our freelance instructors and approved suppliers of services to ensure they are able to fulfil elements of the contract. We will not share your data with any other party without your expressed consent.

Why we share your information

We do not share information about you with anyone without your consent unless the law and our policies allow us to do so.

Requesting access to your personal data

Under data protection legislation, individuals, parents and children have the right to request access to information we hold about them. This is called a Data Subject Access Request (DSAR). To make a request for your personal information please contact us. Under certain circumstances we can decline this request where the request is considered unfounded or excessive.

You also have the right to:

·        object to processing of personal data that is likely to cause, or is causing, damage or distress; we will respond within 30 days, but can extend this time in certain cases

·        withdrawal consent and have data erased when we rely on consent for processing your data

·        prevent processing for the purpose of direct marketing

·        object to decisions being taken by automated means

·        in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and

·        claim compensation for damages caused by a breach of the Data Protection regulations 

If you have a concern about the way we are collecting or using personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/

Contact

If you would like to discuss anything in this privacy notice, please contact: The Wilderness Centre, Wilderness Drive, Plump Hill, Mitcheldean GL17 0HA. Telephone: 01594 542567, Email: info@wilderness-centre.co.uk.